Before you email or call, please review our FAQ page. Many answers to your questions can be found here.
If your items are in stock, they usually ship out the same business day if ordered before 9am MST (11am EST), however order processing can take up to two days.
If you feel your order is delayed, email us and we will do our best to give you an approximate delivery date. If delivered by USPS, the box may at your local post office.
No, we do not stock or sell parts.
Yes. As long as the product is in new, unused and unopened condition, PBBA will accept returns. Shipping charges are not refundable. If, for any reason, your order does not arrive in premium condition or you are not completely satisfied with any of our products, simply return them to us within 30 days from delivery date for a prompt, courteous replacement, exchange or refund. A 15% restocking fee applies if the item did not arrive damaged or defective, and with the exception of defective goods, only items in unopened, new, and sellable condition will be accepted. Returned items are inspected before refunds are issued or exchange orders are processed. Product refunds, with a 15% restocking fee deducted, are automatically issued in cases where an item is returned and our techs can not replicate/observe the customers reason for the return. Shipping charges are not refundable under any circumstance. However, if you receive a defective or damaged item, we will replace or exchange the item within 30 days at no additional cost to you.
No, we do not make any repairs.
Unfortunately, we don’t have any information on old airguns nor do we have any way to place a value on them. We also do not repair any airguns.
If you notice an error was made on your order, please notify us immediately. Please include the full name and e-mail used when ordering, your order confirmation number or the last four-digits of the credit card used when ordering and a brief explanation of what is missing or damaged. We will respond with a resolution within 24-hours during the work week.
Sales Tax will be automatically added to all orders from Utah or shipping to Texas.